5/7/2023 0 Comments Barbabatch 4Why? Storage was a premium consideration in The Old Days – these files are tiny compared to standard WAV files.) (For you techies, the older systems don’t want standard PCM encoded 16 bit 44.1K full fidelity WAV files, they want CCITT mu-law encoded 8 bit 8K files. In fact, they are so old and outdated that most sound converters don’t even offer the option to convert regular old WAV files into what these older systems want. I’m the on-hold voice, the voice you get mad at while you’re waiting for the opportunity to get mad at a real live person, for many of the Fortune 5000, including AOL.ĪOL has systems that go back decades (I’ve been their voice since 1988), and although I can send them WAV or MP3 files for the modern systems they use, those older legacy systems are really picky about what kind of files they can play to callers. I do a lot of IVR work – and it’s one of my most popular classes. So, what’s the secret of using Audacity to create phone prompt WAV files for ancient IVR systems? (And do refer back to this little snippet of a screenshot when I reveal this Secret.) And I’m going to save you too – especially if you do IVR work for older phone tree systems. I came THIS close to spending nearly $400 this weekend that I didn’t need to.
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